Refund policy

Last updated: October 8, 2026

At Pure Mitti, we want you to be satisfied with your purchase. Because our products are personal-care and skincare products, we follow a simple return and refund policy to maintain product hygiene and safety.

Returns

We accept returns only in the following situations:

• You received the wrong product.

• The product arrived damaged or broken.

• The product package was opened, leaking, or significantly damaged during delivery.

• The product is missing from your order.

To request a return or replacement, please contact us within 48 hours of receiving your order.

You may be required to provide:

• Your order number

• Photos or videos of the product and packaging

• A brief description of the issue

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for products that have been opened, used, mixed, or otherwise altered after delivery.

We also do not accept returns simply because you changed your mind, ordered the wrong product, or did not like the product's texture, smell, or results.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours.

After reviewing your request, we may offer:

• A replacement product, or

• A refund, where applicable.

Refunds

If your refund is approved, the refund will be processed through the applicable payment method or another mutually agreed method.

Shipping charges may be non-refundable unless the return is due to an error on our part or the product was damaged before delivery.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

Contact Us

For return or refund requests, contact us through the contact details provided on our website.

Please include your order number and relevant photos/videos so we can resolve the issue quickly.